Privacy Policy

This privacy policy sets out how Express Contracting Services uses and protects information that you give to Express Contracting Services when you use our website.
Your privacy is important to us
In our increasingly digital world, we take our responsibility to protect your privacy very seriously by applying strict security and privacy controls to the way we handle your personal information. We use the information you provide us to give you the best possible servicing experiences, to help us assess your applications as well as design and tailor products and services so they’re just right for you. Express Contracting Services is committed to ensure that your privacy is protected.

We know that how we collect, use, exchange and protect your information is important to you, and we value your trust. Our Privacy Policy outlines how we do this, in accordance with the Privacy Act and the Australian Privacy Principles. It covers:

• Information we collect
• How we use your information
• Who we exchange your information with
• Credit checks and credit reporting
• Keeping your information secure
• Accessing, updating and correcting your information
• Making a privacy complaint
• How to contact us and find out more.

1. Why is personal information collected?
1.1 Express Contracting Services may collect personal information to allow it to conduct and administer its business functions and to market and provide its products and services.

2. How is personal information collected?
2.1 Generally, Express Contracting Services will collect personal information directly from you. You may decide to provide your personal information to Express Contracting Services for a range of different reasons.
        a. you may be a commercial cleaner;
        b. you may wish to become sales rep;
        c. you may wish to apply for employment at, or volunteer for, Express Contracting Services;
        d. you may wish to provide services to Express Contracting Services; or
        e. you may enter a promotion being conducted by Express Contracting Services.
        f. you may be a customer to purchase goods or service
2.2 Information provided by you
At Express Contracting Services, we require this information to understand your needs and to provide you with a better service.

• We do not make your personal information available to third parties such as courier
• We will contact relevant people regarding billing and technical issues
• We may use the information to improve our products and services
• We monitor and store your online requests for research and to keep history of your transactions with Express Contracting Services.
• Email communications
• Named Individuals
• Contact Information including email address
• Physical Address of business or residence
• Your interest in receiving Express Contracting Services Supplies email newsletters
• encrypted credit card details

3.0 Personal information collected via Websites
3.1 Express Contracting Services will not collect any personal information about users of Websites except when they knowingly provide it or as otherwise described below
3.2 When you visit and browse an Express Contracting Services’s  Website, the relevant website host may collect information for statistical, reporting and maintenance purposes.
Click Stream Data
3.3 The information collected by a Website’s website host is used to administer and improve the performance of the Website and to better understand what is of interest to you. The information may include:
        a. the number of users visiting the Website and the number of pages viewed;
        b. the date, time and duration of a visit;
        c. the IP address of your computer; and
        d. the path taken through the Website.

Cookies
3.4 Cookies are small text files that are transferred to a user’s computer hard drive by a website for the purpose of storing information about a user’s identity, browser type or website visiting patterns. Cookies may be used on our website to monitor web traffic, for example the time of visit, pages visited and some system information about the type of computer being used. We use this information to enhance the content and services offered on our website.
3.5 Cookies are sometimes also used to collect information about what pages you visit and the type of software you are using. If you access the Website or click-through an email we send you, a cookie may be downloaded onto your computer’s hard drive.
3.6 Cookies may also be used to improve the operation of a Website and to better understand what is of interest to you.
3.7 You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.
3.8 If you disable the use of cookies on your web browser or remove or reject specific cookies from our website or linked sites then you may not be able to gain access to all of the content and facilities in those websites.
Web Beacons
3.9 Web beacons are images that originate from a third party site to track visitor activities. Express Contracting Services may use web beacons to track the visiting patterns of individuals accessing a Website.

4. Storage and security of personal information
4.1 Express Contracting Services aims to keep your personal information secure. Any personal information that is collected via a Website or which is held on an Express Contracting Services’s IT System is protected by reasonable safeguards which may include firewalls and encryption.
4.2 If Express Contracting Services finds that it has no further need for your personal information it may remove it from its IT Systems and destroy all record of it.

5. How to correct and access personal information
5.1 If you provided your personal information via an IT System or Website, you can update your personal information in that IT System or Website at any time by logging onto the relevant IT System or Website and submitting the updated information. Alternatively you can contact an Express Contracting Services in accordance with Item 6 to request that they update the personal information they hold about you.
5.2 You may be entitled to access personal information that Express Contracting Services holds about you. You can request access to the personal information by contacting that Express Contracting Services in accordance with Item 6. The Express Contracting Services may charge a reasonable fee where access is provided. There may be some legal or administrative reasons to deny access. If Express Contracting Services refuses your request to access your personal information, it will provide you with reasons for the refusal.

6. Who to contact about privacy matters
Express Contracting Services is responsible for protecting the personal information that it holds about you in accordance with this privacy policy. If you have any queries you should contact the relevant responsible Express Contracting Services directly.
If you would like to access the personal information that Express Contracting Services holds about you, have a complaint or would like further information about this privacy policy, you can contact Express Contracting Services’s privacy officer either:
a.by email to: from below link; or
b.by writing to: Privacy Officer, Express Contracting Services, Private 8/217 Mickleham Rd Tullamarine, Vic 3043
Express Contracting Services will investigate your queries and complaints within a reasonable period of time and will notify you of the outcome of our investigation. Express Contracting Services may refer your correspondence to the relevant Express Contracting Services.

7. Security
Express Contracting Services will take precautionary steps to ensure that

© Copyright – Express Contracting Services Pty Ltd – 2015