Terms & Conditions

All products & service are subject to stock & staff availability & Transport/Shipping times. If Golden Brown Cleaning Supplies and Services couldn't supplies your goods or service within 7 working days, your money back guaranteed & will be refunded to your bank account.

Warranty: All our services and goods: Customer satisfaction is guaranteed.

All products are warranted free from detect of manufacture. Defective product will be replaced. No other warranties are given in respect of the product or its fitness for any particular application & no warranties or condition are be implied.

Vendor shall not be under any obligation to accept goods returned by the purchaser and will do so only on terms to be agreed in writing in each individual case.

  • Claims not recognised after 3 days.
  • Not accountable for goods in transit.
  • Goods returned are subject to restocking charge.
  • However risk shall pass to the buyer on the delivery of goods.
  • For Cleaning Products & Machineries, Re-Delivery Fee of $25.00 applies where an initial attempt to deliver a consignment fails and is returned to our shipping partners depot for further processing requiring a subsequent delivery or customer pick-up.

Extra cover:

  • Golden Brown Supplies and Machinery pays up to $100 for insurance costs, but customers over this amount can pay an extra amount to insure their package, depending on their price, (we will wrap your package securely but for expensive products we recommended to use insurance. Please call us on (03) 9933 1100 for more information)


The security of your information is important for us. We use Secure Socket Layer (SSL) technology to protect your personal details and credit card information. By placing this order you agree to the Terms & Conditions GBCS and Terms & Conditions GBCS&M